Homely offers a 7 day return policy for all products. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
- Items purchased online can be returned for a refund or exchange.
- It is advised that you verify products okay at point of delivery (online) or when purchased in the store.
- Items CANNOT be returned for a refund, returned or exchanged after seven (7) days from delivery date.
- Pick up on item(s) to be returned attracts a charge (online). Please refer to shipping charge for your location.
- Possible reason(s) for a return; Customer changed mind, Wrong item, Damaged item, Wrong size or measurement.
CHANGE OF MIND
If you change your mind about the product(s) you have purchased from us, we will refund the purchase price or exchange those products purchased subject to the following conditions:
- Item(s) must be returned within 7 days of purchase, subject to all other terms and conditions in this policy.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached and packaging still intact which makes it sellable.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above.
If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time and in a sellable condition.
HOW TO RETURN A PRODUCT
The following process should be taken to complete a return/refund/exchange (Online);
- Send us a mail at firstname.lastname@example.org requesting for a return while stating the reason(s) for your request (online).
- We will come pick up the product(s) at your cost if it’s a case of “change of Mind’ but the cost will be on us if it’s a case of faulty product(s) as stated above.
- The product(s) will go through quality evaluation process which starts when the quality evaluation unit receives the product(s). This can take 24 – 48hrs.
- Once we receive the package and confirm that it meets our returns policy, we will process your refund and send you an email to let you know. The refund will appear in your bank account in about 3-5 working days after you hear from us.
- If there are any issues or your return doesn't meet our policy, we will contact you and send your order back to you.
- Bring the product(s) to the store you initially purchased it.
- The sales representative(s) will evaluate the product to ensure it meets our return policy which includes product’s condition, confirm purchase with receipt. If it meets our return policy, then procedure five (5) above will be done.
- If there are any issues or your return doesn't meet our policy, we will not accept the product(s) and a return/refund/exchange becomes impossible.