Another day, another challenge — the newest one to hit the internet is the Mannequin Challenge. While there have been numerous “challenges” that call for their players to do some outrageous things (pour a bucket of ice over their heads, eat a Carolina Reaper pepper, etc), this one is quite simple. The viral challenge requires participants to stay absolutely still while holding a pose — like, say, a mannequin. Meanwhile someone else weaves in and out of the group capturing the dramatic poses.
It started in late October with a group of high “schoolers” believed to be from Edward H. White High School in Jacksonville, Florida. The poses are generally supposed to depict some type of scene that tells a bigger story. Obviously, the more interesting the illustration is the better.
Homely decided to follow the trend and our mannequin challenge depicts good customer service and excellent conflict resolution process which was exhibited through the following;
- PATIENCE: Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large. Yet patience shouldn't be used as an excuse for slothful service either!
- CLEAR COMMUNICATION SKILLS: We make sure we are getting to the problem at hand quickly; Customers don't need your life story or to hear about how your day is going. More importantly, we were cautious about how some of our communication habits translate to customers.
- CLOSING ABILITY: To be clear, this has nothing to do with "closing sales" or other related terms. Being able to close with a customer means being able to end the conversation with confirmed satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be) which we did.